Privacy policy

Controller and scope

The controller for personal data submitted through this website is To be confirmed: operator’s legal name (tax ID To be confirmed: tax identification number), whose business address is To be confirmed: full legal address. Privacy contact: To be confirmed: privacy contact email.

This policy explains how personal data may be handled when visitors send enquiries or booking requests through the website or associated communication channels.

Personal data that may be received

Depending on the channel used, information may include a name, contact telephone number, chosen service, optional extra and preferred practitioner, requested date and time of day, an optional message and the page from which the request is made. Where an external messaging service is used, that service may process data under its own policy.

Please do not provide sensitive information that is unnecessary to process an enquiry, including detailed health information or identity documents, unless specifically requested on an appropriate legal basis with clear information about the intended processing.

Purposes and lawful bases

Information submitted to enquire about availability or arrange an appointment is used to respond, organise the requested service and communicate as necessary. Steps taken at the individual’s request before entering into a contract or performance of a contract may provide a lawful basis where the relevant requirements are met (GDPR Article 6(1)(b)). The specific lawful basis for each processing activity remains to be confirmed and documented by the controller.

Where legal obligations require certain records to be retained, that processing may rely on GDPR Article 6(1)(c). Any separate purpose, including marketing or non-essential analytics, must have its own documented lawful basis. Submitting a booking enquiry does not in itself authorise unrelated marketing.

Enquiries and bookings through WhatsApp

The form prepares a WhatsApp link containing the details entered and options selected. When you continue to that platform, this information is included in the link that opens; opening WhatsApp may therefore disclose those details to the platform before a message is sent in the chat. Review the fields and avoid including unnecessary information.

Sending an enquiry does not confirm an appointment. WhatsApp applies its own terms and privacy policy. The centre’s account arrangements, access to conversations, message retention and any applicable transfers must be verified.

Recipients, service providers and transfers

Hosting, communications, maintenance and messaging providers may assist in operating the website or handling enquiries under the appropriate agreements and safeguards. The specific providers and any international transfers must be verified before publishing this notice.

The technical review confirms font requests to Google Fonts and links that open WhatsApp. This identifies services in use but does not establish the contracted providers, their legal roles or transfer safeguards.

Provider and transfer details awaiting confirmation: To be confirmed: contracted providers, their roles, processing countries and applicable safeguards.

Retention periods

Personal data should be held only for as long as necessary for the purpose for which it was collected and, where relevant, for any period required by law or to address legal claims.

Applicable retention criteria: To be confirmed: documented retention periods or criteria for enquiries, bookings, messages and backups.

Your rights

Individuals may request access to their personal data, rectification, erasure, restriction, objection and portability where these rights apply. Consent may also be withdrawn for processing based upon consent, without affecting the lawfulness of earlier processing.

Requests can be made through To be confirmed: privacy contact email. Individuals also have the right to lodge a complaint with the Spanish Data Protection Authority, the AEPD.

Security, minors and updates

The controller is responsible for implementing appropriate technical and organisational safeguards to protect personal data. Communications using third-party services also depend on those platforms and their terms.

This website presents adult-oriented services and is not intended for people under the age of 18. This notice may be updated to reflect changes to processing activities or applicable legal requirements. See also the Cookie Policy.